E-mail & Chat
Gone are the days when people used to communicate via letters and couriers. Time
is of the essence now and in business the faster you can communicate, the more profitable
you can be. In recent times the fastest way of communicating between each other
is the email and chat. What started out to help the common people communicate to
their near and dear ones in a faster efficient way has now turned out to be a vital
tool for the functioning of any business. Not only is the speed the key advantage
but also the reach. You can communicate with anybody anywhere in the world within
a matter of seconds.
More and more businesses have recognized this advantage and are now adopting email
and chat to provide value added services to their customers. But not everyone wants
to have specific teams providing these services. We understand this need and offer
to take over that effort off your shoulder so that you can focus on just the bottom
line.
Our email services are comprehensive and include
- Customer care
- Technical support
- Order fulfillment
- Verification
- Complete query resolution
- Resolving escalated cases
We also support service level agreements (SLAs) based on client requirements, thereby
providing answers via email within the time window agreed upon by both parties.