Inquiry Handling
The inbound call centers are built with the purpose of having an information center
handling all customer inquiries
Process
The information center offers all the information required for the customer to have
a thorough understanding of products or services. Its purpose is to double-check
the delivery of information and qualify customers based on a proposed segmentation
and customers' actual needs. Using the process of inquiry handling, the inbound
call centers deliver complete program development, from needs consultation to ROI
Inquiry handling is done through
- Telephone Response
- Website Response
- Email Response
- Handling Information Requests
- Multi-language Voice Response Fulfillment
- Dealer, Agent or Distributor Locator